Rental conditions

  1. The tenancy contract
    The tenancy contract covers the holiday home as described in the catalogue. The tenancy runs from 3 pm on a Saturday to 9 am on the following Saturday. The same times apply to mini holidays. The key must be collected at Hirtshals Feriehusudlejning (for address, see the Tenancy certificate) at the time mentioned above (unless otherwise agreed). Please note the opening hours of Hirtshals Feriehusudlejning and contact us if you expect to arrive after the closing time. The key must be returned to Hirtshals Feriehusudlejning on the day of departure at 10 am at the latest along with payment for your electricity consumption.

    2. Terms of payment
    1st instalment: 50% of the total rent must be paid within 14 days of the contract date.
    2nd instalment: the balance must be paid not later than 8 weeks prior to the arrival date.
    If your order is received within 8 weeks of your arrival date, the total amount must be paid immediately. Hirtshals Feriehusudlejning reserves the right to charge a fee.

    3. Charge for electricity consumption
    Electricity- and oil consumption must be paid on the day of departure. When you collect the key, you receive a form on which you fill in the meter reading on arrival and departure. For individual houses, fixed supplements are charged rather than billing according to consumption. The power supply is 220V.

    4. Cancellation in case of illness or accident
    All tenancies include a compulsory cancellation. This insurance covers cancellation in the event of the tenant or the persons accompanying him or her or their spouses, children, grandchildren, parents, siblings, or grandparents dying or suffering a serious accident or acute, serious illness. Persons suffering from chronic illness are excluded from the insurance provided by this cover. Pregnancy and consequences thereof are not regarded as illness. A tenant wishing to cancel must contact the Hirtshals Feriehusudlejning immediately and at the same time send a medical certificate with diagnosis along with the tenancy certificate. The medical certificate must be to hand at Hirtshals Feriehusudlejning before the commencement of the tenancy. In case of a valid cancellation the rent minus an administration fee of 4% will be refunded. No refund can be made after commencement of the tenancy.

    5. Cancellation besides the above mentioned
    Cancellation for other reasons than illness or accident as set out above can be made according to the following.
    A. Up to 90 days before commencement of the tenancy: a cancellation fee of 10% of the total rent - minimum DKK 400 will be charged.
    B. 89-45 days before commencement of the tenancy: a cancellation fee of 25% of the total rent - minimum DKK 400 will be charged.
    C. Later than 45 days before commencement of the tenancy: No refund. If the holiday home is relet, the rent will be refunded deducting a cancellation fee of 35% of the total rent - although minimum DKK 400.
    Notification of cancellation must be made directly to Hirtshals Feriehusudlejning, and the tenancy certificate must be returned. The tenancy certificate can be transferred unchanged to a third party provided that Hirtshals Feriehusudlejning is notified in writing before commencement of the tenancy.

    6. The holiday home
    Solely the number of persons indicated in the description must occupy the holiday home. Tents and caravans are not allowed on the grounds. Reservations for youth groups and the like are only valid when expressly stated in the tenancy certificate. The tenant is responsible for cleaning the holiday home before departure. The holiday home must be returned in the condition in which it was taken over. Any cleaning necessary will be made to the tenant's account. The tenant is liable compensation in respect of any loss of furniture or effects or damage to it during the tenancy. Any such loss or damage must be reported / paid for before departure at Hirtshals Feriehusudeljning when handing in the key. If any damage, malicious damage or considerable violations of obligations is noticed by Hirtshals Feriehusudlejning during the tenancy, Hirtshals Feriehusudlejning is entitled to demand that the tenant is evicted without notice or compensation.
    Pets (dogs or cats) are only allowed if indicated in the description of the holiday home. Dogs are not allowed to run loose. In some of the holiday homes cats are not allowed. We emphasize that the holiday homes are privately owned and therefore decorated and equipped according to the owner's personal taste. All distances given are approximate and usually as the crow flies. The holiday homes contain mattresses - often foam rubber mattresses in standard dimensions (175/190 X 70/85) together with duvets and pillows for the maximum permitted number of persons.

    7. The tenant
    The tenant must take out his own insurance against personal injury or damage to personal property for himself and those accompanying him.

    8. Hirtshals Feriehusudlejning
    Hirtshals Feriehusudlejning accepts no liability for sudden damage to the holiday home (power/water failure and similar) or for any occurrence of pests (wasps, ant, and mosquitoes etc.) in or by the holiday home. Please note that allergies can break out even in houses where pets are not allowed. Hirtshals Feriehusudlejning accepts no liability for situations arising as a consequence of strikes, lockouts, war, oil- and petrol rationing, closing of frontiers, epidemics, nature and pollution disasters, construction noise or other forms of force majeure. Hirtshals Feriehusudlejning reserves the right to increase the agreed rent proportionally in case of an increase in VAT, changes in official exchange rates and similar.

    9. Complaints
    Hirtshals Feriehusudlejning must be notified of any damage or deficiencies in the holiday home within 24 hours of commencement of the tenancy or occurrence of the damage. Hirtshals Feriehusudlejning must remedy any damage or deficiency as soon as it receives information of it. If notified later than mentioned above, Hirtshals Feriehusudlejning cannot be held liable for any damage or deficiency. If damage or deficiency notified within the time limit mentioned above cannot be remedied during the tenancy, the tenant is entitled to a pro rata reduction. Hirtshals Feriehusudlejning reserves the right to move the tenant to another similar holiday home. A breakdown of a dishwater, washing machine, microwave oven or similar, or television or radio will not entitle the tenant to a reduction of the rent. Similarly, bicycles, boats etc. are extra equipment and have no effect on the rent charged, so fault and deficiencies in them can never warrant a reduction. No other compensation of any kind will be paid.

    10. Danish law
    As the holiday home is situated in Denmark and it is covered by Danish law of proberty, danish law shall settle any legal dispute.

    In the unlikely event the Holidaymaker may have cause for dissatisfaction, the Holidaymaker should contact Hirtshals Feriehusudlejning and provide details of the complaint - clause 9.

    If the Holidaymaker is unhappy with the responce, you can file a complaint with the Complaints Board
    Holiday Rental or via the EU's complaint platform

    Hirtshals Feriehusudlejning make reservation about misprints.